Frequently Asked Questions
Q: What's the difference between a “formal claim” and an “Incident”?
A: If a Member identifies a claim as formal, it will be assigned to an adjuster in the claims department. If a Member identifies a claim as incident, The Trust reviews the claim but takes no action. It is filed and kept on record should it become active at some point in the future.
Q: When is a member charged the $250 handling fee?
A: Members are charged a $250 processing fee if The Trust has to adjudicate a claim that is less than the policy deductible.