Contact Information

General Mailing Address Print The Directory
501 Wampanoag Trail, Suite 301
East Providence, RI 02915

Main Telephone: 401-438-6511
After-Hours Claims Service: 877-704-5550
Claims Fax: 401-434-6094
General Fax: 401-438-6990
General e-mail:

Claims Support

Injured-On-Duty & Workers' Compensation Administrative Specialist

Lisa M. Carde

ext. 534

To check the status of any claim in regard to: Medical-Only Payments for Workers' Compensation, Public Safety Injured-on-Duty Claims, Authorization for Doctors' Services, Payment Status, Activity Dates, Claim Forms, Procedures, etc.

Biography of Lisa M. Carde

Lisa has served as The Trust's IOD & Workers' Compensation Administrative Specialist since 2016, having previously worked as Senior Claims Assistant. Lisa possesses nearly 20 years of insurance and claims processing experience, having worked in a variety of administrative and customer service roles for All State Insurance, United Healthcare and Gallagher Bassett Services.

Property/Liability Claims Associate

Cheryl A. Swanson

ext. 511

Claims Inquiries, Payment Status, Activity Dates, Claims Forms, Procedures, General Claims Data Input, etc.

Biography of Cheryl A. Swanson

Cheryl joined The Trust in 2005. In her current position as Claims Associate, Cheryl provides administrative support to our Property/Liability Program. She had previously worked as Member Programs Assistant for our Life Insurance Program as well. Prior to her current position, Cheryl worked for 16 years as a Retail Operations Coordinator for Samsonite Corporation.

Workers' Compensation Claims Associate

Cindy L. Smith

ext. 529

Medical Only Claims, Workers' Compensation Claims and Inquiries or Status of Any Claim in Regard to Payment Status, Activity Dates, Claims Forms, Procedures, etc.

Biography of Cindy L. Smith

Cindy joined The Trust in 2012 as Workers' Compensation Claims Assistant and now serves as Workers' Compensation Claims Associate. Prior to joining The Trust, Cindy worked in a variety of customer service positions. She attended Aquinas College, where she studied Business Law and Accounting.

Workers' Compensation Office Assistant

Adriana Wilson

ext. 530

Biography of Adriana Wilson

Adriana Wilson joined The Trust as Office Assistant - Workers’ Compensation in 2015. Adriana has strong organizational skills and brings with her a number of years administrative support experience. She is a graduate of Masters Regional Academy.

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