Contact Information

General Mailing Address Print The Directory
501 Wampanoag Trail, Suite 301
East Providence, RI 02915

Main Telephone: 401-438-6511
After-Hours Claims Service: 877-704-5550
Claims Fax: 401-434-6094
General Fax: 401-438-6990
General e-mail: information@ritrust.com

Claims Administration


Director of Claims

Russ F. Godin

ext. 519

russgodin@ritrust.com

Claims Inquiries, Member Property Claims, General Liability Claims, Auto Liability Claims, Public Officials Liability Claims, Police Professional Liability Claims, Boiler, Equipment and Machinery Claims, Coverage Questions, General Insurance Concerns

Biography of Russ F. Godin

Joining The Trust in 1999, Russ currently serves as The Trust's Director of Claims. Prior to his current position, Russ served seven years as The Trust's Property/Liability Claims Manager and five years as its Assistant Claims Manager. He has been handling The Trust’s claims needs since 1995, where he was Senior Claims Representative at Gallagher Bassett Services. Prior to becoming involved with The Trust, Russ worked as a Senior Case Manager for Liberty Mutual Insurance Company for 5+ years. Russ has more than 20 years of claims management experience and has been a licensed Rhode Island Claims Adjuster for Property & Casualty Type 17 PerCom since 1990. Russ graduated from the University of Rhode Island with a Bachelor of Arts Degree in Managerial Communications and a Minor in Business Law and Business Management.


Property/Liability Claims Manager

Paul F. Dutra, Esq., AIC

ext. 543

pdutra@ritrust.com

Member Property Claims, General Liability Claims, Auto Liability Claims, Public Officials Liability Claims, Police Professional Liability Claims, Boiler, Equipment and Machinery Claims

Biography of Paul F. Dutra, Esq., AIC

Paul began serving as The Trust's Property/Liability Claims Manager in 2012, having previously worked as The Trust's Claims Specialist/Supervisor since 2002. Prior to joining The Trust, Paul served with the Rhode Island Attorney Generals’ Office as a criminal prosecutor, having previously retired from the Warwick Police Department as an Inspector after serving 21 years. While with Warwick Police, Paul served as Legal Counsel for the department and was responsible for prosecuting criminal matters and providing legal advice on both criminal and civil liability issues. He was also involved with police risk management as well as policy development and implementation. Paul graduated from Salve Regina University with Bachelor of Science and Master of Science degrees. He also earned a degree from Suffolk Law School.


Workers' Compensation Claims Manager

Denise C. Lapolla

ext. 528

dlapolla@ritrust.com

Workers' Compensation Claims Inquiries, Coverage Questions, General Workers' Compensation Insurance Concerns, Public Safety Injured-on-Duty Claims, Authorization for Doctors' Services, Claims Settlement Resolutions, Subrogation Follow-up and Resolution for Municipalities, Schools and IOD Program

Biography of Denise C. Lapolla

Denise joined The Trust as Worker’s Compensation Claims Manager in 2006. She brings with her, 30+ years of experience as a worker’s compensation adjuster. Prior to her current position, Denise worked as Corporate Director of Human Resources & Workers’ Compensation for Essex Group Management Corporation and as a Third Party Administrator for several large self-insured employers at Claims Strategies/Comp Logic. Additionally, Denise was employed by the State of Rhode Island Department of Labor and Training’s Workers’ Compensation Division as Claims Manager and became the first Administrator of the Informal Hearing Unit of the Department of Workers’ Compensation. Denise graduated from Emerson College with a Bachelor of Science Degree.


Property/Liability Claims Specialist

Frank Ranney, AAI

ext. 531

franney@ritrust.com

Member Property Claims, General Liability Claims, Public Officials Liability Claims, Boiler, Equipment and Machinery Claims

Biography of Frank Ranney, AAI

Frank joined The Trust in 2002 as Senior Claims Representative and was promoted to Claims Specialist in 2013. Frank had previously worked as Senior Claims Representative for Gallagher Bassett and St. Paul Fire & Marine Insurance Co. He also served as an Insurance Adjuster for East Coast Claims Service, General Accident Insurance Co. and Metropolitan Property and Liability Insurance Co. Frank graduated from St. Francis College with a Bachelor of Arts in Sociology and History. He is an Accredited Advisor in Insurance (AAI).


Property/Liability Senior Claims Representative

Robert F. Botvin, Esq.

ext. 546

rbotvin@ritrust.com

Member Property Claims, General Liability Claims, Auto Liability Claims, Public Officials Liability Claims, and Police Professional Liability Claims

Biography of Robert F. Botvin, Esq.

Bob joined The Trust in 2003 as Senior Claims Representative. Prior to his current position, Bob served as a Special Assistant Attorney General for 15 years. He worked in the Civil Division representing various agencies, divisions and departments of the State of Rhode Island as well as serving as Chief Legal Counsel to the Consumer Protection Unit, Counsel to the Contractors’ Registration Board and head of the Criminal Injuries Compensation Unit. He also worked in the Criminal Division where he was the Chief of the Welfare/Food Stamp Fraud Unit. Bob graduated from the University of Rhode Island with a Bachelor of Arts Degree. He also holds a degree from New England School of Law.


Property/Liability Claims Representative II

Melissa A. Baldinelli

ext. 535

mbaldinelli@ritrust.com

Member Property Claims, General Liability Claims, Auto Liability Claims, Public Officials Liability Claims, and Police Professional Liability Claims

Biography of Melissa A. Baldinelli

Melissa has been with The Trust as a Claims Representative since 2000. Prior to her current position, Melissa served as Claims Representative for Nationwide Insurance Company and also worked as a Paralegal for d’Oliveira & Morgan. Melissa has her Rhode Island Personal and Property Lines Adjuster’s License and is a Notary Public. She completed the Force Science Institute Certification Program which certifies her in applying force science principles to the analysis on use-of-force claims. She graduated from Roger Williams University with a Bachelor of Science Degree in Paralegal Studies. She also has an Associate of Science Degree in Legal Administration from Community College of Rhode Island.


Property/Liability Claims Representative II

James P. McDermott

ext. 551

jmcdermott@ritrust.com

General Liability and Property Claims

Biography of James P. McDermott

James P. McDermott rejoined The Trust in 2014 as Property/Liability Claims Representative and was promoted to Clams Representative II in 2016. Jim was originally hired as a Claims Representative by The Trust back in 2005 and left in 2010 to pursue his dream of becoming a firefighter for the City of Warwick, a position he still holds today. Prior to joining The Trust, Jim worked as Assistant Claims Manager for Norfield Associates. Jim holds a Bachelor of Arts Degree in Communications and Media Studies from Fordham University.


Property/Liability Claims Representative II

Carma Zuleta

ext. 544

czuleta@ritrust.com

Member Property Claims, General Liability Claims, Auto Liability Claims, Public Officials Liability Claims, and Police Professional Liability Claims

Biography of Carma Zuleta

Carma joined The Trust in 2005 as a Claims Representative. Prior to her current position, Carma was employed by OneBeacon Insurance as a Claims Representative for Auto/Property and Bodily Injury. She has also worked for Liberty Mutual Insurance Company in the Workers’ Compensation and Auto Claims Department. Carma is a licensed Claims Adjuster with over 20 years experience in the insurance industry.


Property/Liability Claims Representative

Elizabeth C. Carr

ext. 533

lcarr@ritrust.com

Member Property Claims, General Liability Claims, Auto Liability Claims, Public Officials Liability Claims, and Police Professional Liability Claims

Biography of Elizabeth C. Carr

Liz has been with The Trust since 2005. She currently serves as a Property/Liability Claims Representative and had previously worked as The Trust's Senior Claims Assistant. Prior to joining The Trust, Liz was employed at Liberty Mutual Insurance Company in the Auto and Workers’ Compensation Claims Department. Liz graduated from New England Institute of Technology with a Bachelor of Science Degree in Business Management. She also holds an Associate of Science Degree in Computer Information Systems and a Rhode Island Workers’ Compensation Adjuster’s License.


Workers' Compensation Senior Claims Representative

Charlie H. Benson

ext. 545

cbenson@ritrust.com

Workers' Compensation Claims, Public Safety Injured-on-Duty Claims, Authorization for Doctors' Services, Claims Settlement Resolutions, Subrogation Follow-up and Resolution for Municipalities, Schools and IOD Program

Biography of Charlie H. Benson

Charlie joined The Trust in 2009 as Senior Claims Representative, bringing with him 25+ years of claims adjusting experience. Prior to his current position, Charlie worked for Cambridge Integrated Services as Regional Claims Manager and also held positions as National Client Services Manager and National Operations Implementation Manager. He also served as a Firefighter and Rescue Lieutenant for the Cranston Fire Department, where he retired after 22 years of service. Charlie has served as Chairman of the Warwick School Committee and as Chairman of the Board of Directors for the Volunteers of Warwick Schools (VOWS). He graduated from the University of Rhode Island with a Bachelor of Arts Degree.


Workers' Compensation Senior Claims Representative

Rhonda Godin

ext. 537

rhondagodin@ritrust.com

Workers' Compensation Claims, Public Safety Injured-on-Duty Claims, Authorization for Doctors' Services, Claims Settlement Resolutions, Subrogation Follow-up and Resolution for Municipalities, Schools and IOD Program

Biography of Rhonda Godin

Rhonda re-joined The Trust as Workers’ Compensation Claims Representative, after a 2-1/2 year hiatus. She brings with her in excess of 20 years experience managing workers’ compensation claims, having been previously employed as a Claims Representative for Gallagher Bassett Services as well as Crawford and Company.


Workers' Compensation Senior Claims Representative

Christine Preston

ext. 524

cpreston@ritrust.com

Workers' Compensation Claims, Public Safety Injured-on-Duty Claims, Authorization for Doctors' Services, Claims Settlement Resolution, Subrogation Follow-up and Resolution for Municipalities, Schools and IOD Program

Biography of Christine Preston

Chris has been with The Trust as Senior Claims Representative since 2002. Prior to her current position, Chris worked as a Senior Claims Representative for Providence Washington Insurance. She has more than 35 years experience as an Insurance Adjuster having worked for both Crawford & Company and Insurance Company of North America/Cigna. Chris graduated from The Katharine Gibbs School.

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